Good night Walter, you took me to the moon and back. It was a hell of a ride.
Walter Cronkite 1916-2009
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While we haven’t slain the BEast just yet we have tamed her down. Yesterday Renee was moved from the Clinical Decision Unit to a private room in the brand new Park Tower building of the hospital. It was like being moved from a prison cell to the Four Seasons Hotel. The patient care was immediately improved. This begs the question, how can there be so much disparity in care within the same hospital?
Renee had a breakdown early yesterday over the treatment that she either was or wasn’t receiving on the first floor. I mentioned one or two things in a prior post but there is a whole laundry list of items that could make you cringe and start thinking about choosing a different facility. Isolated incidents are understandable, we are all human and no one is perfect but taken as a whole and comparing the care to the sixth floor of Park Tower someone has to realize there is a breakdown in the management of the CDU.
Renee spent the first four days of her visit advising the staff on how to deal with her condition. Shouldn’t it be the other way around? If Renee is going to have to teach the nursing staff how to perform their duties shouldn’t she receive some type of compensation?
Someone mistakenly wrote on Renee’s chart that she has Crohn’s Disease. They also wrote that she is in for Ulcerative Colitis. The UC went away with her colon in December. She has neither of these maladies. She’s post-op with recovery complications. There is no need to treat something that she no longer has or never had.
The first day Renee was in CDU she was completely dehydrated and was in renal failure. She had shooting pains in her abdomen. She needed help doing the little things that you and I take for granted, like going to the bathroom. But they hooked the IV and wires directly to the bed so she was held captive. They also needed to monitor everything coming out. This meant bedside care. A catheter was inserted for urinary output and a plastic jug type urinal was provided for output from the ileostomy. What they failed to provide was a nurse with any ostomy experience. Two nurses were working bedside to empty the bag contents, one had not seen an ostomy bag in 35 years, the other had never seen one. I do believe that neither of these nurses were in school the day the science teacher covered gravity. It is a rare occasion for liquid to travel up but they tried and tried to get the goop into the bottle by holding it higher than the bag and trying to figure out why it was not working. They squeezed the bag here and there hoping to coax the fluid out. Renee was uncomfortable but she wasn’t in a coma, she walked into the ER, she was perfectly capable of standing up and kept telling the nurses this. Still they worked away. Finally, Renee said “let me up and I’ll go in the bathroom and do it.” They were shocked and surprised at this. They sat Renee up and had her stand and, glory be, gravity took hold and did the work for them.
The above operation did not happen without a little spillage. The sheets and Renee’s gown were soiled. There was more shock and surprise by the nurses when Renee asked for a fresh gown and for her sheets to be changed. “Really? Did you expect me to lay back down in this?” They secured fresh bedding and took the dirty sheets and laid them on the sink where they stayed for a long while. This also blocked them from washing their hands after this procedure. Did they? And if so, where?
It took more than two days of asking to get a rolling IV cart so that Renee could get out of bed. Lying in bed will not do any good if she is well enough to get up. It will only delay recuperation. She was not suffering dizzy spells or anything that would prevent her form moving around. I kept telling Renee to lean on the nurse’s button to get what she needs. “Be the squeaky wheel. Don’t let them ignore you,” which they were. They ignored her over bedding changes. They ignored her about checking the hat in the bathroom which they were supposed to be measuring. They ignored her about changing her IV which was making her arm swell.
One nurse got affronted when Renee refused to take medication she never heard of and didn’t know who prescribed it, and since the nurse didn’t know when asked, made her check. Another nurse had to come running when Renee hit the call button in the bathroom. “Bagcidents” happen, especially since Renee had leakage problems with the new setup. What you do not want to hear when the nurse responds, hopefully to help, is “What do I do?”
There were similar episodes throughout the four days in CDU, what I have deemed the Clinical Depression Unit because there was just no way to feel good about what was happening, but let’s move on to a different world.
Required listening for today: go to song 12
Moving On Up by Lady Dottie and the Diamonds
http://www.lala.com/#album/2017894108323522602I walked in to the Park Tower and Renee immediately told me to check out the bathroom. Ooh, ahh, artisan tile, corian and marble, huge stall shower, there was sanitary paper wrap on the toilet seat and the toilet paper was folded in to a V. It is just not right when the hospital bathroom is nicer than the one you have at home. The rest of the room is appointed with hardwood floors and cabinets, leather chairs, marble countertops, flat screen TV, crown molding and artwork. Now I know where all the money went from Renee’s previous visits.
The nurses carry scanners for the barcode on your wrist to mark the time and type of medication you are receiving. They tell you their names and smile and ask you if you need anything. They know what an ostomy is. They put a little card on your tray telling you to feel better and it has a number for patient services if everything is not up to snuff. They set up your meal tray for you. They do not just drop it and run. There was a small glitch when it came to dinner but it was immediately remedied. I remarked that if this keeps up we’re taking our business to the Seelbach. That’s a fancy hotel here in town. (Sorry, MS but The Brown just isn’t as funny.)
If you’ve got to be in hospital this is definitely the way to go. We have improvement in the care and we have improvement in the patient, mentally and physically. The doctor is still saying we need to monitor Renee. Her output is still too high but she did not need to be re-hooked to IV fluids last night. Prognosis for return home, I think we’re looking at Monday.
Until then, I’m calling Renee Weezy, because the rest of her stay is in the deluxe hospital room in the sky. She finally got a piece of the pie!